Organization

Overview

In this section of the Portal, you find:

  • Billing
  • Credit Cards
  • Invoices
  • Subscriptions
  • Audit-Trail
  • Quotas
  • Legal

Billing Details

The organization display name is used for invoices. It must be between 4 and 225 characters, cannot be composed of only numbers, and cannot be a UUID. It is not currently possible to modify the country associated with your organization. Please contact support if you need assistance. It is not currently possible to modify your organization’s VAT number.

You will receive an email notification when your credit balance drops below the specified threshold, set by default to 15 CHF/EUR/UDS. To avoid service disruptions, top up your balance regularly according to your consumption needs.

Usage Overview & Detail 🔗

Usage Overview: outlines your consumption for a specific time frame and your current billing mode. If your billing mode is set to Post-Paid, you will receive an invoice based on your monthly consumption, and your default credit card will be charged for the due amount.

Usage Detail: provides itemized views of your consumption for the same time frame stated under Usage Overview.

Post-Paid: You will receive an invoice based on your consumption every month. Your default credit card will then be charged for the due amount. To activate the Post-Paid billing mode, you need to meet the following requirements:

  • Your account must be older than 90 days
  • All your invoices must be paid
  • You need to have a saved credit card and set it as the default

Wire-Transfer: You will receive an invoice based on your consumption every month. You have 30 days to pay your invoice by wire transfer.

NOTE! The Wire-Transfer billing mode is activated upon request after a case-by-case examination.

If you have a promotional coupon, you can redeem it by entering the code in the Coupon Code field.

It is the location for determining which credit card is associated with the organization. Our payment processing partner, Adyen, safely stores credit card details.

You can look up all your invoices in excellent tabular form (Invoice Number, Total, Emission Date, Due Date, Status, Actions). Clicking on the table headers enables a different sorted view of the invoices.

It is the location where you can view and manage your DNS Zones and Support Plans subscriptions in excellent tabular form.

You can see all the tracked security-relevant user activity and API usage here. The tool allows you to list and search for events that interact with Exoscale resources.

Is the location where you can view and manage quotas on the following specific resources:

  • Instances
  • Custom Templates
  • Snapshots
  • GPUs
  • SKS Clusters
  • Elastic IPs
  • Private Networks
  • Network Load Balancers
  • IAM Access Keys
  • DBaaS Services
  • Object Storage Buckets
  • Block Storage Volumes
  • Block Storage cumulative size (GiB)
  • Max size of a Block Storage Volume (GiB)

It is structured into two Tabs:

  • Terms: Here, you find the Legal Documents for your organization, including the Terms & Conditions you excepted and when, as well as the version of the Data Processing Addendum you excepted and when.

  • Compliance Center: Exoscale is committed to helping our customers comply with industry and government regulations. Our Compliance Center contains all the information you need about our compliance posture, including information about our security controls, policies, procedures, certificates, attestations, and compliance reports. We will continue to update this center as our compliance posture evolves. For some of the reports, a Non-Disclosure Agreement (NDA) is necessary, which can be done by clicking the REVIEW AND ACCEPT button.